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Store Policies

CUSTOMER GUARANTEE

We want you and your dog to be happy (and stylish!)

All of our items are handmade to order, so we do not offer refunds. However, if you don't love it, we'd love to work with you to make it right. Email us at info@mattieandmargot.com within seven days of receiving your order.

 

CUSTOM ORDERS

We'd love to create something custom for you.

Have an idea for a new style? Need a different size? We'd love to make it for you! Use the Contact Us form or send us an email at info@mattieandmargot.com to collaborate.

 

WARRANTY INFO

We want your dog accessories to last a long time!

Each MATTIE + MARGOT item is handmade by us in California. We use only the best materials, and we expect them to last. Scratches and slight fraying are considered normal wear and tear over time. (Fraying can be easily remedied by using a candle lighter against the frayed material.) If your dog scratches the ribbon but the metal parts are still looking great, we encourage you to try out our Recycling program!

 

DISCLAIMER

The use of our products and safety of the dog and handler is completely at the purchaser and/or dog owner's discretion and responsibility. Please check your products regularly for wear and tear.

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